CUSTOMER FEEDBACK

DiFabion Remodeling is a primarily referral-based, professional remodeling firm, so the feedback we get from our clients is of the utmost importance. Whether good or bad, we truly value the input we receive from our customers in the areas of quality, communication, punctuality, responsiveness, and professionalism. This allows us to evaluate our operations and continually refine our craft to provide the best possible service at the greatest value, while striving to maintain an exceptional working relationship with you, the customer. Most of the time, this leads to a long-term relationship, where DiFabion Remodeling can become your “remodeler for life”.

As a way to measure our level of customer service, DiFabion Remodeling has partnered with Guild Quality, a third party customer satisfaction surveying solution for small to mid-sized homebuilders and remodelers. GuildQuality’s survey process provides an easy and effective way to get an unbiased assessment of our company’s performance by reaching out to our customers and gathering feedback through email surveys. See what our customers are saying about DiFabion Remodeling:

Remodelers, home builders, and real estate developers rely on GuildQuality's customer satisfaction surveying to monitor and improve the quality of service they deliver.

REVIEWS

“DiFabion was the only company I contacted about this project because I knew they were all we would need to get the job done. Michael DiFabion and Sara Almond worked for weeks coming up with design possibilities for our new space. They were always so helpful and worked with us at every turn to be sure that the design we came up with would satisfy all our needs as well as keep within a budget. The crew, which included a project coordinator, a lead carpenter, and two other carpenters, were by far the most skilled and professional craftsman I have EVER had work in my home. I could go on and on about the quality of these men–their work and their work ethic was beyond reproach. The job was done on time, and we could not be more pleased with the results. During the design process, we also included a new design for our kitchen. When we are ready to do that project, there is no doubt in my mind that DiFabion Remodeling will be doing the job!”
Lori B. Charlotte, NC

 

“Every aspect of our experience with DiFabion far exceeded all of our expectations, from their communication with us, to their respect for our home, to our lead carpenter Doug, to Sarah helping us choose materials that kept us on budget not to mention the finished project! This was the first time we had ever dealt with a contractor at this level of involvement. All we had ever heard were horror stories. Nothing could be further from our experience. We won’t be bothering with other quotes on our next project. DiFabion will be the only call we make. The only delays we encountered in this project were from the two contractors that WE brought to the table (cabinets and granite). DiFabion even helped get these issues resolved for us, when it wasn’t there battle to fight. The only overages we experienced were from work that we asked them to do as “add ons” that weren’t on the initial contract. They finished on time AND on budget! Amazing experience! Our new kitchen and laundry room are beautiful and are so much more user friendly! DiFabion was the perfect fit for us and our project!”
Kelly L. Charlotte, NC

 

“Mike DiFabion Sr. was fantastic! We did a major remodel and actually moved out for 5 months. We gutted all the bathrooms, enlarged interior doorways, crown moulding installed all over the house, built a huge storage closet in the bonus room, and installed new hardwood floors almost everywhere. We took one of our downstairs bedrooms and built a beautiful office with custom cabinets, installed a new floor in the laundry room, and redid our screened porch. I have nothing but fabulous things to say about this experience. His entire crew could not have been more talented, professional and we all got along so well. I strongly recommend everyone talking to him if you are thinking of a remodel of any size. You absolutely cannot go wrong. Terrific people and we LOVE our house.”
Lynn S. Charlotte, NC

 

“My original plan was to remodel my kitchen using the same floor plan to save money. My kitchen was very closed in, but I was reluctant to make drastic changes due to the cost. DiFabion took the initiative to provide an additional estimate to remove a wall and completely change the floor plan. I was blown away by the design, so I decided to get outside my comfort zone and go with their recommendation. It was the best decision I ever made. Rather than spend a large amount of money on a kitchen remodel that would just give me an updated look but with the same closed in feeling, I now have an open kitchen that just blows me away every time I come into my house. The designer was perfect for me. I feel overwhelmed by too many choices, so Sara netted things down for me and made it a much easier decision. She also pushed me to consider things outside my usual selections, which yielded some amazing combinations of colors and textures. The lead carpenter, Mike, was such a professional. He made sure that everything was done right, and on schedule. He clearly had pride in his work. And it shows. All of the contractors without exception were polite, on time, and conscientious in their work. It was a pleasure to work with such a talented and amazing group of people. “
Nancy R. Weddington, NC

 

“We are repeat customers of DiFabion Remodeling, having benefitted from their home remodeling services multiple times over the past 10 years. They have helped turn our house into a home. Mike and his team met with us to learn what we wanted out of the project and helped us by offering helpful ideas. They helped create a beautiful solution to our needs and delivered on the promise, much as they have through our other remodeling projects with them.
The project was completed on time, for the agreed upon price, and with our entire family being very happy with the results. We offer DiFabion Remodeling our highest recommendation.
Russell G. Charlotte, NC

 

“DiFabion Remodeling did a great job constructing a new free-standing garage on our property. We had very specific ideas about what we wanted and how we wanted the new building to tie in with our existing house. DiFabion immediately understood what we were looking for and produced a design and estimate that we hardly had to alter. After that, DiFabion produced a detailed schedule on what work would occur when and what would result in delays (weather). A few details changed along the way, but DiFabion always kept to their overall plan and finished on time, on budget. DiFabion always was responsive when we had questions. The quality of the building is very good, and the design tie-in were exactly what we were looking for. Our experience with DiFabion was so much more positive than any other experience we’ve had with a contractor, and we plan on using them again on some future projects we have in mind.”
Hayes R. Charlotte, NC

 

“DiFabion did a fabulous job. We selected them out of three highly rated contractors on Angie’s List after interviewing all three candidates. Our initial planning meetings were with Michael DiFabion and Sara Almond (their design consultant). We were impressed with their thoroughness and professional approach to our project. Sara was invaluable in helping us through the selection process and keeping us on track throughout the project. Sara did a great job at expediting when required. She is an absolute pleasure to work with and was one of the deciding factors we chose DiFabion. We also had a fantastic lead carpenter, Mike Cole, who was the consummate craftsman. Mike was professional, timely and very responsive. He and his son did all of the non-sub contracted work – demo, cabinet installation, trim replacement/installation. It’s no fun living through a kitchen remodel but DiFabion Remodeling made it as bearable as possible and surprised us by bringing the projection to completion at least a week ahead of time. It goes without saying that we are very pleased with how our kitchen turned out, will use them again and are already thinking about a master bath renovation in the spring. We would HIGHLY RECOMMEND DiFabion Remodeling to anyone considering a home construction project.”
Dave M. Charlotte, NC

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Certifications

At DiFabion Remodeling, we believe that education is key in the remodeling industry.  Certifications and continuing education allows us to stay current with all the new styles and trends, as well as adhering to continual changes and updates to building codes and standards of practice.  Continuing education also allows us to avoid mistakes and solve problems in a high-risk industry, where no two projects are the same, and ALL projects present their own unique set of challenges and obstacles. 

NARI Professional Certification
Master Certified Remodeler (MCR)

NARI Professional Certification - Master Certified Remodeler (MCR)

The highest certification one can receive in the remodeling industry. Qualifications for this prestigious designation include 10 consecutive years as a Certified Remodeler, 1 additional certification through NARI (Certified Kitchen and Bath Remodeler-CKBR), leadership involvement in the local chapter of NARI as an officer, leadership involvement in the local community as a church officer, and a letter of recommendation from the current president of the local NARI chapter. The Master Certified Remodeler identifies Certified Remodelers who have withstood the test of time and continue to be successful within the industry, while strictly adhering to the industry’s Code of Ethics and Standards of Practice.

NARI Professional Certification
Certified Remodeler (CR)

NARI Professional Certification - Certified Remodeler (CR)

Requires five years of remodeling experience. Must pass an all day examination covering business management; building codes and construction law; plans and specifications; tools and equipment; safety; standards of practice; math; existing and special construction; site work; masonry and concrete; rough and finish carpentry; roofing and siding; insulation; interior finished; kitchens and baths; plumbing; mechanical and electrical systems; roofing, siding, windows, doors.

NARI Professional Certification
Certified Kitchen and Bath Remodeler (CKBR)

NARI Professional Certification - Certified Kitchen and Bath Remodeler (CKBR)

Minimum requirement of five years experience in the Kitchen and Bath industry. An all day examination must be passed covering, business management; ethics in business, building codes and construction law; plans and specifications; math; existing and special construction; finish work, plumbing; mechanical and electrical systems; and lighting.

NARI Professional Certification
Universal Design Certified Professional (UDCP)

A Universal Design Certified Professional (UDCP) designation proves the remodeling contractor’s superior knowledge, technical comprehension and skill in principles attractive not only to those who wish to age-in-place but also families with special needs and families that are forward thinking. A UDCP proves knowledge in the seven principles of Universal Design, how to interview clients with an understanding and consideration of their special needs, and finally the how-to of building these projects.

National Association of Home Builders
Certified Green Professional

National Association of Home Builders - Certified Green Professional

The National Association of Home Builders’ Certified Green Professional™ designation recognizes builders, remodelers and other industry professionals who incorporate green building principles into homes— without driving up the cost of construction. Classwork leading to the designation provides a solid background in green building methods, as well as the tools to reach consumers, from the organization leading the charge to provide market-driven green building solutions to the home building industry.

 NAHB and EPA Professional Certification
Lead Renovation, Repair and Painting

NAHB and EPA Professional Certification - Lead Renovation, Repair and Painting

The requirements apply to anyone who could potentially expose children to lead dust during their work and includes builders, painters, plumbers, and electricians. Under the new rules, each renovation site must have at least one certified renovator assigned to oversee the project. This one-day, EPA-approved course meets the training requirements for certified renovators and includes tips for training your crew to use lead safe work practices during the project.

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Awards

RemodelingBIG50Logo231x86             Awards191x118

NARI CotY Awards (Contractor of the Year)

2016 Winner
  • Residential Interior -$75-150k
  • Residential Exterior- Under $100k
  • Residential Addition- Under $100k
  • Regional Award Winner- Residential Interior $75-150k
2015 Winner
  • Residential Kitchen – $30-60k
  • Residential Kitchen – $100-150k
  • Best in Show- $30-60k
  • Regional Award Winner- Residential Kitchen $30-60k
  • 2014 Winner
    • Residential Kitchen -$60k-100k
    • Residential Interior Element- Under $30k
2013 Winner
  • Residential Bath – Over $60k
  • Residential Interior – Under $100k (Regional & National Award Winner)
2012 Winner
  • Residential Bath – $30-$60k
  • Residential Kitchen – Under $40k
  • Residential Kitchen – $40-$80k
  • Residential Addition – Under $100k
  • NARI Presidents Award – Michael P. DiFabion, for Outstanding Commitment and Dedication to the NARI Organization
2011 Winner
  • Residential Exterior – $100k and Over
2010 Winner
  • Residential Bath – Over $60k
2009 Winner
  • Best Bath – $60-$100k
  • Best Kitchen – $30-$60k
  • Best Kitchen – $60-$100k
  • Best Deck/Porch/Patio
  • Best Entire House – $60-$100k
2008 Winner
  • Best Kitchen – $30-$60k
  • Deck/Porch/Patio
2008 Honorable Mention
  • Residential Kitchen – $60-$100k
  • Residential Kitchen – Over $100k
  • Residential Bath – $30-$60k
  • Residential Bath – Over $60k
  • Residential Interior – Over $100k
  • Residential Addition – $100-$250k
  • Residential Exterior – Under $100k
2007 Winner
  • Residential Kitchen – $60k-$100k
2006 Winner
  • Residential Interior – Under $50k
  • Entire House – Under $250k
2005 Winner
  • Residential Kitchen – $30k-$60k
  • Residential Kitchen – Over $100k
  • Design/Build Entire House – Under $250k
  • Exterior Specialty – $30k to $60k
2004 Winner
  • Addition – Under $100k
  • Entire House – $250k-$500k (Regional CotY)
2003 Winner
  • Entire House – $250k-$500k
  • Residential Bath – $60k-$100k

People’s Choice Award

2004 Winner
  • Addition – Under $100k
  • Interior Specialty – $30k-$60k
2003 Winner
  • Entire House – $250k-$500k
  • Residential Bath – $60k-$100k

NARI

  • NARI Charlotte – 2013 National Chapter of the Year Award- Michael P. DiFabion- Chapter President
  • NARI Charlotte – 2013 Exemplary Leader Award- Michael P. DiFabion
  • NARI Charlotte – 2012 President’s Award- Michael P. DiFabion
  • NARI Charlotte – 2012 National Chapter of the Year Award- Michael P. DiFabion- Chapter President

BLOC

  • Business Leaders of Charlotte – 2011 BLOC Member of the Year- Michael P.DiFabion
  • Business Leaders of Charlotte – 2011 BLOC Spirit Award- Michael P. DiFabion

Southern Ideal Home Show

2003 Winner
  • Best of Show
2002 Winner
  • 1st Place – 100 sq.ft. Exhibition

Excellence Award

2001 Winner
  • Excellence in Remodeling – Universal Design

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Affiliations

BBBMemberTealLogo270x75 CertifiedGreenProfessionalLogo270x75

NARIMemberLogo270x75
NAHBLogo270x75 RemodelersAdvantageLogo270x75
Remodeling and Home Design

 
 

Partners/Vendors

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FergusonEnterprisesLogo270x75 HandsOnWoodworkingLogo270x75 HarkeyTileAndStoneLogo270x75
ImportedStoneLogo270x75 JamesIronAndSteelLogo270x75 LuckStoneLogo270x75
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QualityComfortLogo270x75 QueenCityAppliancesLogo270x75 TedLansingLogo270x75
TileCollectionLogo270x75 WinKitchenAndBathLogo270x75 WoodDuckFineWoodworkingLogo270x75

 
 

Products

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COMMUNITY INVOLVEMENT

NARIGreaterCharlotteLogoTransparent DiFabion Remodeling has been a member of NARI Charlotte since 2001. The National Association of the Remodeling Industry (NARI) is the trusted source in remodeling whose core purpose is to advance and promote the remodeling industry’s professionalism, product, and vital purpose. These core principles reflect the reasons why DiFabion Remodeling strives to achieve excellence in residential remodeling. Over the years, DiFabion Remodeling has made it a priority to dedicate itself towards furthering the NARI purpose through extensive involvement in the organization. After years of involvement by Mike Sr., Michael DiFabion soon became involved by holding many important positions beginning in 2010, including Education Chair, Secretary, Vice President, and ultimately President of the organization. During Michael’s presidency, NARI Charlotte grew from roughly 75 members to 175 members strong in two years, while winning the Chapter of Excellence Award both years as the chapter with the most positive impact on their community, while strengthening the NARI name.

Through NARI, DiFabion Remodeling has helped serve the Charlotte community by participating numerous philanthropic events supporting the Make a Wish Foundation, Charlotte Rescue Mission, Habitat for Humanity, Rebuilding Together of Charlotte, and the Jim Harkey Memorial Fund, just to name a few.
 

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