At DiFabion Remodeling, our sole focus has always been the client. In fact, it’s ingrained in why we do what we do:

Our mission at DiFabion Remodeling is to deliver an exceptional remodeling experience built on trust, vision, pride, and family with the goal of exceeding our clients’ expectations in every way.

Part of keeping our finger on the pulse of the client experience is gathering feedback. Client feedback, good or bad, allows us to celebrate our successes and work on the things we can improve. There are a number of ways we receive this valuable information before, during, and after each project. It starts with communication and ends with follow-through. Through updates in design and project development, client check-in meetings throughout the process, and customer close-out interviews, our philosophy is to stay in touch with the client every step of the way and minimize the “dark periods.” If the client is asking, “What’s next?” or “I wish I could express my concern,” we’re not doing our jobs!

The most rewarding bits of client feedback come in the form of surveys and reviews. GuildQuality is our third-party client survey platform, where we receive feedback on everything from professionalism, cleanliness, communication, and, among others, likely to recommend. For the small percentage of remodeling companies in the nation that receive exceptional feedback and the highest percentage of recommendation rates, you’re awarded the Guildmaster Award for Service Excellence. We are proud to announce DiFabion Remodeling was once again a Guildmaster recipient for 2024, demonstrating unwavering commitment to customer satisfaction as a true leader within the home remodeling industry. We are humbled by this award and appreciate all the feedback we’ve received from our clients who helped make this possible.

If you’re a past client of DiFabion Remodeling and would like to share your experience, we’d love to hear from you. Your feedback is more important than you’ll ever know.

DR is proud to announce the addition of two new team members, Michael and Jim!

Michael Elam: Michael was born in Fairbanks, Alaska, but grew up in South Charlotte. Involved in the trades at an early age, he worked his way up from a general laborer to several management positions before ultimately serving our country in the United States Marine Corps for six years. As a Project Manager, Michael uses a thoughtful, calm demeanor to successfully guide each project from start to finish. In his free time, Michael and his amazing wife take the kids on outdoor adventures, such as camping and beach trips, and he captures family sporting events as an amateur photographer.

Jim Smith: Jim is originally from Unionville, NC, and started working at an early age in the construction industry. Over the years, he has expanded his repertoire through rough carpentry and framing, siding and boxing, and intricate finish trim on all kinds of remodeling projects. When he’s not swinging a hammer, Jim enjoys the outdoors as an avid hunter in the foothills and trout fishing in the mountains of Western NC.