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Why DR?

CUSTOMER FEEDBACK

DiFabion Remodeling is a primarily referral-based, professional remodeling firm, so the feedback we get from our clients is of the utmost importance. Whether good or bad, we truly value the input we receive from our customers in the areas of quality, communication, punctuality, responsiveness, and professionalism. This allows us to evaluate our operations and continually refine our craft to provide the best possible service at the greatest value, while striving to maintain an exceptional working relationship with you, the customer. Most of the time, this leads to a long-term relationship, where DiFabion Remodeling can become your “remodeler for life”.

As a way to measure our level of customer service, DiFabion Remodeling has partnered with Guild Quality, a third party customer satisfaction surveying solution for small to mid-sized homebuilders and remodelers. GuildQuality’s survey process provides an easy and effective way to get an unbiased assessment of our company’s performance by reaching out to our customers and gathering feedback through email surveys. See what our customers are saying about DiFabion Remodeling:

Remodelers, home builders, and real estate developers rely on GuildQuality's customer satisfaction surveying to monitor and improve the quality of service they deliver.

REVIEWS

Lori B. Charlotte, NC

“DiFabion was the only company I contacted about this project because I knew they were all we would need to get the job done. Michael DiFabion and Sara Almond worked for weeks coming up with design possibilities for our new space. They were always so helpful and worked with us at every turn to be sure that the design we came up with would satisfy all our needs as well as keep within a budget. The crew, which included a project coordinator, a lead carpenter, and two other carpenters, were by far the most skilled and professional craftsman I have EVER had work in my home. I could go on and on about the quality of these men–their work and their work ethic was beyond reproach. The job was done on time, and we could not be more pleased with the results. During the design process, we also included a new design for our kitchen. When we are ready to do that project, there is no doubt in my mind that DiFabion Remodeling will be doing the job!”

Kelly L. Charlotte, NC

“Every aspect of our experience with DiFabion far exceeded all of our expectations, from their communication with us, to their respect for our home, to our lead carpenter Doug, to Sarah helping us choose materials that kept us on budget not to mention the finished project! This was the first time we had ever dealt with a contractor at this level of involvement. All we had ever heard were horror stories. Nothing could be further from our experience. We won’t be bothering with other quotes on our next project. DiFabion will be the only call we make. The only delays we encountered in this project were from the two contractors that WE brought to the table (cabinets and granite). DiFabion even helped get these issues resolved for us, when it wasn’t there battle to fight. The only overages we experienced were from work that we asked them to do as “add ons” that weren’t on the initial contract. They finished on time AND on budget! Amazing experience! Our new kitchen and laundry room are beautiful and are so much more user friendly! DiFabion was the perfect fit for us and our project!”

Lynn S. Charlotte, NC

“Mike DiFabion Sr. was fantastic! We did a major remodel and actually moved out for 5 months. We gutted all the bathrooms, enlarged interior doorways, crown moulding installed all over the house, built a huge storage closet in the bonus room, and installed new hardwood floors almost everywhere. We took one of our downstairs bedrooms and built a beautiful office with custom cabinets, installed a new floor in the laundry room, and redid our screened porch. I have nothing but fabulous things to say about this experience. His entire crew could not have been more talented, professional and we all got along so well. I strongly recommend everyone talking to him if you are thinking of a remodel of any size. You absolutely cannot go wrong. Terrific people and we LOVE our house.”

Nancy R. Weddington, NC

“My original plan was to remodel my kitchen using the same floor plan to save money. My kitchen was very closed in, but I was reluctant to make drastic changes due to the cost. DiFabion took the initiative to provide an additional estimate to remove a wall and completely change the floor plan. I was blown away by the design, so I decided to get outside my comfort zone and go with their recommendation. It was the best decision I ever made. Rather than spend a large amount of money on a kitchen remodel that would just give me an updated look but with the same closed in feeling, I now have an open kitchen that just blows me away every time I come into my house. The designer was perfect for me. I feel overwhelmed by too many choices, so Sara netted things down for me and made it a much easier decision. She also pushed me to consider things outside my usual selections, which yielded some amazing combinations of colors and textures. The lead carpenter, Mike, was such a professional. He made sure that everything was done right, and on schedule. He clearly had pride in his work. And it shows. All of the contractors without exception were polite, on time, and conscientious in their work. It was a pleasure to work with such a talented and amazing group of people. ”

Russell G. Charlotte, NC

“We are repeat customers of DiFabion Remodeling, having benefitted from their home remodeling services multiple times over the past 10 years. They have helped turn our house into a home. Mike and his team met with us to learn what we wanted out of the project and helped us by offering helpful ideas. They helped create a beautiful solution to our needs and delivered on the promise, much as they have through our other remodeling projects with them.
The project was completed on time, for the agreed upon price, and with our entire family being very happy with the results. We offer DiFabion Remodeling our highest recommendation.”

Hayes R. Charlotte, NC

“DiFabion Remodeling did a great job constructing a new free-standing garage on our property. We had very specific ideas about what we wanted and how we wanted the new building to tie in with our existing house. DiFabion immediately understood what we were looking for and produced a design and estimate that we hardly had to alter. After that, DiFabion produced a detailed schedule on what work would occur when and what would result in delays (weather). A few details changed along the way, but DiFabion always kept to their overall plan and finished on time, on budget. DiFabion always was responsive when we had questions. The quality of the building is very good, and the design tie-in were exactly what we were looking for. Our experience with DiFabion was so much more positive than any other experience we’ve had with a contractor, and we plan on using them again on some future projects we have in mind.”

Dave M. Charlotte, NC

“DiFabion did a fabulous job. We selected them out of three highly rated contractors on Angie’s List after interviewing all three candidates. Our initial planning meetings were with Michael DiFabion and Sara Almond (their design consultant). We were impressed with their thoroughness and professional approach to our project. Sara was invaluable in helping us through the selection process and keeping us on track throughout the project. Sara did a great job at expediting when required. She is an absolute pleasure to work with and was one of the deciding factors we chose DiFabion. We also had a fantastic lead carpenter, Mike Cole, who was the consummate craftsman. Mike was professional, timely and very responsive. He and his son did all of the non-sub contracted work – demo, cabinet installation, trim replacement/installation. It’s no fun living through a kitchen remodel but DiFabion Remodeling made it as bearable as possible and surprised us by bringing the projection to completion at least a week ahead of time. It goes without saying that we are very pleased with how our kitchen turned out, will use them again and are already thinking about a master bath renovation in the spring. We would HIGHLY RECOMMEND DiFabion Remodeling to anyone considering a home construction project.”